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Privacy Policy

Introduction

At manimaligai.com we believe in providing you the best foods that India has to offer, on one platform, with the ease of quick and wide selection. The idea is to provide a platform where best of every region is made available at reasonable prices. The site and services offered by manimaligai.com are maintained by MM Groups. To provide you this incredible Grocery experience we may collect some personal information belonging to you. We respect your privacy and are committed to maintaining it. Please take note of our privacy policy.

Privacy Policy

This notice describes the privacy policy of manimaligai.com. By visiting manimaligai.com, you are accepting and consenting to the practices described in this Privacy Policy. Our Privacy Policy applies to any Member or Visitor. By using or continuing to use the site you agree to our use of your information (including personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

Collection of Information:

When you visit this Website, we may collect General Information about where you are on the internet like the URL you came from, IP address, domain types, operating system, your browser type, carrier, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. We may collect this information even if you do not register with us. None of this data is of a personal nature but will help us improve the quality of our service.

 When you shop on this Website, you would be asked for some Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and password.

Uses of Information:

Primarily, the information we collect is used to provide you a better and more convenient shopping experience and to improve our services to all in general and to you in particular. Your General Information is used to analyse our performance through statistical data. Your Personal Information is used in processing your orders and managing your account with us.

If you consent, we may use the information to notify you of products or special offers that interest you, by telephone, e-mail or in writing. You agree that you do not object to us or our affiliates on behalf of us contacting you for any of the above purposes and that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. You agree to the above communication even if your are registered under the DND (Do Not Disturb) Registry.

We use 'Cookies' to keep track of your shopping session and to personalise your experience so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer. `Cookies` cannot harm your computer and do not contain any personal or private information. You can control cookies through your browser settings and other tools. However, in case you disable the ‘Cookies’ we may not be able to provide you with complete services offered by our Website.

We may share your Personal Information with our third party affiliates as reasonably necessary. We employ other companies and individuals to perform functions on our behalf like fulfilling orders, delivering packages, sending postal mail and e-mail, providing search results and links, processing credit card payments and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purposes. Further, they are bound to process the Personal Information in accordance with this Privacy Policy and as permitted by the applicable law. You are consenting to this sharing.

Information not held by us:

We do not hold any of your credit, debit card /payment information. This information is securely collected by our authorized payment gateways. With the industry's standard encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure. Once your information reaches our payment gateways it resides on a server that is heavily guarded both physically and electronically. We may transfer your information and process it outside your country of residence, wherever manimaligai.com, its affiliates and service providers operate.

Pricing & Payment Policy:

All products sold at manimaligai.com are genuine products. The Sellers of all the products made available at our Website are required to enter into an Agreement with us guaranteeing you their best.

The prices offered are exclusive of taxes and delivery charges. On the chance occasion that any item is incorrectly priced, we reserve the right to cancel the purchase and relist the product at the correct price.

Shipping & Packaging Policy:

We are committed to delivering you quality products on time. To ensure your order reaches to you on time and in good condition, we have a tie up with reputed courier services. We ship throughout the week during normal working hours except Saturday, Sunday and Public holidays. The shipping charges are part of our service charges levied per order. For each product delivery charges are calculated individually. Our system totals all individual product delivery charges to calculate the service charge for your order. Hence service charges for different products may be different.

We reserve the right to unilaterally alter shipping charges at our discretion, under unpredictable circumstances – without citing permission from the customer.

The product ordered through our Website shall always be delivered in protective outer packing bearing our logo and name. The inner packing will belong to the Seller and depends on the type of product ordered. For certain types of Gift Hampers and Product Boxes the inner packing too may have our logo and name. Please accept the delivery only if the inner packing is intact.

manimaligai.com will not be responsible in case the any local authorities confiscate any Gift Hampers / Product Boxes, or charge any extra levy on it. You will be responsible for the local duties payable on the products ordered by you. You are requested to be aware of any such local duties or charges prior to ordering.

Delivery Policy:

We are committed to delivering products on time. Our commitment applies to attempted delivery. We will not be responsible for delay or non delivery in case the customer is not present to accept the delivery.

Orders placed before 8 am are dispatched the same working day or the next working day depending upon the availability of fresh product. Most orders are delivered within 1 to 3 working days.

The delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering to the customer. Any extra ordinary delay in delivery will be intimated to you via email. In situations where we are not able to commit any specific delivery date or time, we will let you know at the earliest.

The orders will be delivered at the address mentioned by you at the time of placing the order. We accept orders only for those places that are serviced by our courier partners. We reserve the right to cancel any order in case the delivery location is blacklisted in our delivery system. In such case, any amount paid by you will be duly refunded.

You are requested to refuse to accept the product and return the package to the delivery person if the package is in bad condition or if the packaging is tampered with or damaged.

Returns & Refund Policy:

We source all our products from well known and reputed sellers having good quality track record. Our products are packed to ensure their freshness and quality and to avoid any breakage and leakages.

In case you receive the product where the package is in bad condition or the packaging is tampered with or damaged, you are requested to not accept such package and return it to the delivery person.

In such case, should you choose to accept the package, we request you to intimate us within 12 hours. Please call our customer care at +91 99924 99924 and email us at sales@manimaligai.com mentioning your Order ID, Pictures of the damaged / tampered package and individual pictures of the boxes. We will forward your compliant to the product Seller and the courier service provider. If the claim is genuine as determined by us, product Seller and the courier service provider, we will ensure that a suitable compensation is given to you at no additional cost. However, digital evidence of damage / tampering is must for such claim to succeed.

Our products being food items, once the product has been accepted or opened we shall not be in position to accept any claim for return or refund. In case of complaints regarding the taste / quality / ingredients of the branded food product, please refer the issue to the concerned product Seller / Brand owner. Do let us know and we’ll try to help resolve the complaint.

Cancellation Policy:

We offer the best of products at very competitive prices. However, incase for some reason you wish to cancel your order, we will allow cancellation if the order has already not been acted upon by the Seller and/or product has not already been shipped. If unfortunately you have to cancel an order please contact our customer care at +91 99924 99924 and email us at info@manimaligai.com. If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been produced by the vendor and handed over to the delivery agent), we will not be in a position to address any cancellation requests. You will appreciate that these are specialty food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion may cancel such orders. We may maintain a negative list of all fraudulent transactions and customers and may deny access to them or cancel any orders placed by them.